GRAND RAPIDS — EAgile Inc., a global leader in Internet of Things technologies, announced the release of its eLink software for mobile e-commerce.
The company said eLink is the first software to combine smartphone-based one-tap ordering, product authentication and customer engagement functions with enterprise-level track and trace visibility into a single product.
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ANN ARBOR — Only a year ago, the American Customer Satisfaction Index from the Ann Arbor-based consumer metrics analyst ForeSee ranked social media among the worst industries in the index, right down there with cable TV and airlines.
But a year later, social media rose 4.2 percent to a score of 74 on the ACSI’s 100-point scale — well below the index standard of excellence of 80, but still a significant rise.
Other scores on the ACSI’s annual barometer of e-business included internet news and opinion websites, which fell 1.4 percent to 73, and search engines and information websites plunged 5 percent to 76.
Continue reading Ann Arbor Firm Finds Social Media Satisfaction Up; News, Search Sites Dip